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Thank you from
Angela and Alec
Hotel Staffing
Hotels are an interesting business to staff, the
workload is seasonal and there can be large
variations day to day and week to week. One of the
main problem areas are holidays: a hotels busiest
times are when your staff want holidays; weekends,
summer and Christmas. So how do you organise a
shift pattern when you don’t know what the workload
will be in advance and your staff want their holidays
when you want them all available?
Well there are lots of options depending upon the
individual circumstances. The first thing to do is an
assessment of the workload. Historical data is very
important. Knowing what happened in the past is an
excellent starting point for planning the future. Then
you need to break down the workload by jobs and
skills. Your ideal workload analysis would result in
three workload profiles the minimum, median and
maximum.
Then you need to decide where to staff. Do you staff
for the maximum and then not cover for holidays
and absences? Do you staff for the medium and
increase staff when required? Do you staff for the
minimum and have staff you can bring in?
Once you have these profiles you can start to make
decisions. From there you can create a shift pattern
that allows you to increase your staffing levels when
you need or reduce when applicable. Move none
time dependant work to your less busy periods or
run promotions according to your workload. Move
your staff’s holidays to less busy periods and plan
for your future.
We run a training seminar especially for hotels: How
to Staff your Hotel discussing how to use historical
and predicted occupancy levels to plan future
staffing levels. How to turn staffing levels into shift
patterns and covering for holidays and absences.
© 2021 C-Desk Technology
Experts on Shift Operations and Scheduling
Tel:01636 816466 | email: alec@visualrota.co.uk
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