Please visit our other websites
for many more articles at:
•
visualrota.co.uk
•
shiftpatterns.com
•
247rota.com
•
Training videos
•
Books
Thank you from
Angela and Alec
Staff Questions
When you bring in a new shift pattern the staff are
going to have lots of questions about how the shift
pattern will operate.
Whenever you bring in a change, there will be
resistance, and fear. It's a new way of working, so
people will want to know how it will effect them.
The best way of tackling these questions is to
anticipate them and have your answers ready. This
reassures the staff because they know you have
thought about the impact this will have on them and
come up with solutions to their problems before they
even knew there was a problem. It also means that
you are prepared, if you know what questions they
are going to ask then you can give them the answers
there and then. There is no hesitation, and they can't
use them as stalling techniques or to make you
question your plans.
We have helped hundreds of companies bring in new
shift patterns. So we have all the questions the staff
will ask. We help our clients come up with the top
questions which are relevant to the situation and
help them formulate the answers.
We also help them create presentations addressing
the staff's fears on how the new operation will run
and what it will mean for them. Questions "Like how
many weekends will I be working?" and "How will we
book a holiday?" can be easily anticipated and
answered as part of a presentation.
Other questions which are unique to the individual
can be emotional and require a different response. “I
am a carer and how will this new shift pattern affect
me?” This sort of question is open ended. You
couldn't tackle it in an open session because it would
take too long and is personal to the individual.
We discuss all of the possible questions the staff
could ask and help the managers formulate the
response, then discuss how to tell the staff the
answers.
If you are bringing in a new shift pattern and would
like help, we offer a course in introducing a new shift
pattern or assist in the negotiations as a consultant.
Depending on the staff's resistance your consultation
period can last days or weeks. Getting the approach
right up front is vital to a smooth changing of the
shift pattern.
© 2022 C-Desk Technology
Experts on Shift Operations and Scheduling
Tel:01636 816466 | email: alec@visualrota.co.uk
Old Vicarage, Rolleston,Newark, GB NG23 5SE
YOUR ONCE IN A CAREER IS OUR EVERYDAY