CDT - The experts in OR analysis for all shift operations.
The Workforce Planning Studio is led by published experts in shift planning and rostering. We design bespoke, evidence‑based schedules that improve performance, fairness, and wellbeing.
- Published, peer‑reviewed methods adapted to your operation
- Global impact: healthcare, public safety, contact centres, field services
- Fairness metrics and fatigue risk integrated from day one
Quick proof: up to 22% overtime reduction, 10–15% better coverage, measurable wellbeing gains.
- Public Safety: redesigned 24/7 rota cut overtime by 22% while improving response coverage.
- Healthcare: fairer rotations reduced consecutive nights and lifted staff satisfaction by +18 pts.
- Contact Centre: demand‑aligned shifts improved SLA attainment by +12% with stable staffing.
“C‑Desk translated complex rostering theory into a roster our teams embraced. Coverage improved without burning people out.” — Operations Director, Public Safety
“Practical, rigorous, and fast. Their fairness metrics changed how we plan.” — Head of Workforce, NHS Trust
“The training gave our planners the tools to sustain gains long after the project.” — Service Manager, Contact Centre
- Discover — Rapid diagnostics: demand, capacity, rules, and wellbeing needs.
- Design — Option sets modeled with measurable trade‑offs (service, fairness, fatigue).
- Deliver — Trials, iteration, transition plan, training, and governance.
C‑Desk Technology — Workforce Planning Studio
The Old Vicarage, Station Road, Rolleston, Newark, Notts, UK NG23 5SE
Phone: (+44) 01636 816466
Email: alec@oranalysts.com
Opening hours: Monday–Friday 10am–5pm UK time (or by appointment)