If you require further information on any of our services please do not hesitate to contact us by telephone or e-mail. All enquiries are extremely welcome.
T: 01636 816 466
The Old Vicarage
Station Road, Rolleston
You can always be more efficient
Operational Research is all about using analysis to improve decision making. Dr Angela Moore uses mathematical modeling, statistical analysis, optimisation, sequencing and scheduling techniques to create simple heuristics you can employ to run your operation more efficiently.
Shift patterns are all about getting the right people, in the right place at the right time. So knowing the location of the job is a very important aspect of this work. Some of our clients do maintenance work around the country. This means that a job could be anywhere in the UK. So if your service level agreement states that you will have someone at the job within 2 hours, then your staff must be within 2 hours driving distance of your customers. Other clients include the police and security guards who require similar analysis to assess the best beats and frequency to minimise the crime in their area. Utility companies have to deploy their maintenance staff when natural disasters are imminent, we have analysed scenarios to select the best locations for these deployments.
Our work involves assessing your customer base and the workload to ensure that you have the right people available at the right time and the right location to meet your guarantees. We find the optimum solution for the number of staff to deploy to each location, where they should be based and the shift pattern most appropriate for them.
One option is to divide the country up into regions with their own set of staff. We assess each region and the workload involved to estimate the staffing levels required. Then set up a shift pattern and cover arrangements. We also simulate the workload for the region to check that it would be operating effectively and meeting your guarantees.