Contact Details

If you require further information on any of our services please do not hesitate to contact us by telephone or e-mail. All enquiries are extremely welcome.

T: 01636 816 466

The Old Vicarage
Station Road, Rolleston
NG23 5SE                              

Operational Research

You can always be more efficient

Operational Research is all about using analysis to improve decision making. Dr Angela Moore uses mathematical modeling, statistical analysis, optimisation, sequencing and scheduling techniques to create simple heuristics you can employ to run your operation more efficiently.

Training Courses

Creating a shift pattern or shift schedule from scratch can be a very daunting task. You need to understand how to plan out your shifts, understand how to include cover arrangements for holidays and absence, know the laws which will be applicable. Then there is the tremendous task of introducing your new way of working to your staff. Fortunately, we can teach you how.

We are designing a new e-learning experience. Eventually our on-line school will have a full range of courses to make you a shift pattern expert.

All organisations running shifts have very similar problems, including: employing the correct number of staff with the right skill, accommodating annual leave and coping with absences. We work with organisations to set up mechanisms to calculate the right number of staff to match the workload. We set up procedures which allow all staff to take their holidays without disrupting the operation, and the means to cover and cope with expected and unexpected absences. We have combined our expert knowledge of shift pattern design and policies to create a comprehensive course intended to help managers tackle these issues.


Our shift scheduling course is about making your life easier. Giving you a better work/life balance, creating a perfect shift operation that meets your needs. The aim of the Shift Scheduling e-learning course is to provide you with the tools and techniques to implement an efficient shift operation. This cause is aimed at shift managers who run a small operation. It is also applicable to HR, finance and operations managers who would like to know more about shift pattern design and managing shift scheduling.

In Shift Scheduling you will find out how to calculate the number of shift workers you need for your operation, and how to design a shift pattern to match your workload and requirements. We will cover new techniques for covering vacations and absences. Show you how you can be a greener operation through using different procedures and improve your employee’s work/life balance.

Click here to get started and go to our on-line school!

Designing the right shift pattern is crucial for running an effective and efficient operation.

That’s why for over 20 years C-Desk Technology has specialised in shift operations from concept through to implementation. Impacting on everyday life from minimising fatigue to improving work/life balance.

We work with all industries, services and government agencies: from manufacturing to security, from Engineers to bankers, from hospitals to hotels. We can help you grow your business, bring down your costs, improve communication and coordination by designing more effective operations.

 One Day Seminar: Strategic Absence Management

Strategic absence management covers mitigating the effect of absence on your business. Absences are expensive and time consuming. Each time someone is missing, you have to make a decision about how you will cover for their absence. Last minute absences can be especially expensive and difficult to cover. However we can teach you how to minimise the cost of absence.

Everyone is entitled to their holidays, and there is a lot of holidays to fit into one year. Trying to organise holiday cover is a full time job, and not a very popular one.

In this one day seminar learn how to fit everyone’s annual leave into your shift schedule and cover for any eventuality. Learn how to cover for absences without using overtime. Work out your staffing budget and learn how to stick to it.

Proactive absence management is about anticipating your absences and learning how to mitigate their effect. We will teach you how to ensure that you always have the correct number of staff, with the right skills, in the right place at the right time.


Central London, 24th September 2020

New courses coming on-line soon

CDT01-Shift Pattern design From: January 2020

CDT02-Managing Shift Patterns From: November 2019

CDT03-Holiday Management From: December 2019

CDT04-Implementing New Shift Patterns From: March 2020

CDT05- Workload Analysis From: May 2020

CDT06-Operations on a Budget From: September 2020



Dr Angela Moore is a leading expert in shift pattern technology. She is the co-author of the book “How to Manage Your Shift Pattern” the first guide to running your shift pattern based on fifteen years experience in the field. Creator of our latest software VisualrotaX, which is a useful tool for creating and running shift patterns. A statistician by profession, and author of several papers on statistical analysis, she has created many of the policies and procedures used by leading organisations around the globe. She has lots of experience converting theoretical solutions into practical applications with all the legal and human constraints involved.

Alec Jezewski is an expert in shift pattern technology. After running his own 24/365 business with 70 staff for 14 years, he started up his own consulancy business. He has been helping companies, since 1994, create, introduce and run tailor made shift patterns to match the companies workload. His specialist services include: Creating tailor made shift patterns, operations management advice, holiday management planning, absence cover planning, workload analysis and negotiating with unions.

Personalised Training

   Our Personalised Training Package is also available please click here for more information.

These seminars are designed for the broadest possible cross section of organisations. Organisations attending previous seminars include: Criminal Prosecution Service, Northampton University, UYT, Bord Gais, Serious Organised Crime Agency, Cargill, Cosmote Greece, Coors, Glasgow CC, Kalmar, Croda Adhesives, Heinz, London Borough of Merton, MAN, Martin-Baker, NIID, Royal Hospital Chelsea, Metropolitan Police.