Contact Details

If you require further information on any of our services please do not hesitate to contact us by telephone or e-mail. All enquiries are extremely welcome.

T: 01636 816 466

The Old Vicarage
Station Road, Rolleston
NG23 5SE                              

Operational Research

You can always be more efficient

Operational Research is all about using analysis to improve decision making. Dr Angela Moore uses mathematical modeling, statistical analysis, optimisation, sequencing and scheduling techniques to create simple heuristics you can employ to run your operation more efficiently.



Wednesday, 25 March 2020 16:06


Coronavirus is spreading, causing people to become sick or have to take time off work so they can self-isolate. Which if you are an office worker just means working from home. But what about factories, NHS and utilities? We need 24/7 operations to keep going. We need them to work harder and longer so that we can all survive this outbreak. Key workers are mainly shift workers. So what sort of shift pattern can they work to minimise fatigue, yet still keep this country running smoothly? We have created a course for shift managers to help them through this crisis.

Keep calm and carry on!

For a factory where you need people in large numbers working on site it’s a little harder. You need people to come into work. You need to be able to cope with high absences. You need a way of bringing in more people to work.

Now the NHS’s solution is to ask retired workers to come back for a limited time. We are all in it together mentality and helping out in a crisis. Now if you have a back up group of staff you can call on, great. The more people you can mobilise the better.

If you don’t then you need a way to get your current staff to work harder in the short term. Most companies do this naturally with overtime. But when we are talking about a large amount if overtime then you need to think about fatigue. This is especially important as our immune system is less effective when we are tired.

So how can you get them to work harder safely? In this training course we will show you how to maintain 24/7 operations with one person on duty using just three people. This can be maintained for months. If they can swap in and out with others as they become better then you can maintain it indefinitely.

We also have a film to show you how to maintain 24/7 operations with just two people. This is an extreme solution. It can only be maintained for about 24-days. Hopefully this will give you the breathing space you need. Then you can find other solutions, like bringing in management to augment the two workers.

These rota solutions are not long-term solutions, but they should help you through the outbreak. 

We will be adding more films as the outbreak continues to cover the different problems that shift operations are trying to deal with. Each company is unique. Some companies need to reduce staffing and some need more workers than ever. Over the next few weeks we will add videos on reducing staffing, holiday management during the outbreak and varying start times to minimise numbers on public transport. 


How to Manage Your Shift Pattern

Wednesday, 06 November 2019 09:49

Do you know how to manage your shift pattern?

Managing shifts is never easy, trying to deliver a consistent product while dealing with everyone’s personal problems, means that you end up firefighting everyday.

We have worked with some of the largest companies around the wold to design their shift operations so that they can guarantee an effective and efficient service.

Would you like to know more?

We design holiday management plans to ensure that the operation is not effected and everyone gets good quality breaks when they want them.

Would you like to know more?

Our absence management solutions mean that you can ensure that you always have the right number of people when and where you need them.

Would you like to know more?

Fatigue has long been associated with shift work, but you can minimise that fatigue.

Would you like to know more?

An overtime culture means that your overtime budget is out of control and you still can’t find someone for that Friday night shift. We have worked with many companies to minimise their overtime and create a low-cost operation.

Would you like to know more?

Our latest e-learning experience is available now at As part of our course how to manage your shift pattern, you can find out how to become an expert at managing your shift operation. You will learn how many staff you need, how to organise holidays, how to cover for absences and even how to roster in training. This course is aimed at all shift managers, and at the end of this course you will know more. Then you too can manage an effective and efficient shift operation

manage your operation 



Thursday, 05 September 2019 16:16


What do you hate most about managing people?

Is it all the stress?

What about planning holidays? It’s never nice when you have to refuse someone’s holiday. There is always a reason why they need that day off.

Or is it the unexpected absence on Saturday night. Which means you have to go into work when you had other plans.


All organisations running shifts have very similar problems, including: employing the correct number of staff with the right skill, accommodating annual leave and coping with absences. We work with organisations to set up mechanisms to calculate the right number of staff to match the workload. We set up procedures which allow all staff to take their holidays without disrupting the operation, and the means to cover and cope with expected and unexpected absences. We have combined our expert knowledge of shift pattern design and policies to create a comprehensive course intended to help managers tackle these issues.


Our shift scheduling course is about making your life easier. Giving you a better work/life balance, creating a perfect shift operation that meets your needs. The aim of the Shift Scheduling e-learning course is to provide you with the tools and techniques to implement an efficient shift operation. This cause is aimed at shift managers who run a small operation. It is also applicable to HR, finance and operations managers who would like to know more about shift pattern design and managing shift scheduling.

In Shift Scheduling you will find out how to calculate the number of shift workers you need for your operation, and how to design a shift pattern to match your workload and requirements. We will cover new techniques for covering vacations and absences. Show you how you can be a greener operation through using different procedures and improve your employee’s work/life balance.

Click here to get started and go to our on-line school!

Designing the right shift pattern is crucial for running an effective and efficient operation.

That’s why for over 20 years C-Desk Technology has specialised in shift operations from concept through to implementation. Impacting on everyday life from minimising fatigue to improving work/life balance.

We work with all industries, services and government agencies: from manufacturing to security, from Engineers to bankers, from hospitals to hotels. We can help you grow your business, bring down your costs, improve communication and coordination by designing more effective operations.


Eventually our on-line school will have a full range of courses to make you a shift pattern expert. So please visit our on-line school today and start your e-learning experience.


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